Complaints process

Any formal service complaint should be clearly labelled as such and submitted by email to david@denglish.co.uk
 

We will acknowledge any complaint within five working days and endeavour to issue a stage one response as soon as possible, within ten working days. If the complainant feels that their complaint has not been resolved by the stage one response, they should request a final response by email to david@denglish.co.uk
 

On receipt of such a request, a full investigation will be undertaken, and a final viewpoint returned in writing within ten working days. If the complainant is not satisfied by the final viewpoint, they are entitled to refer the matter to The Property Ombudsman (TPO) for a review.
 

More information on The Property Ombudsman (TPO) can be found at www.tpos.co.uk